Well You Nutrition | Over 40's Women's Nutritionist

Well You Nutrition LTD holds some information about you. This document outlines how that

information is used, who we may share that information with and how we keep it secure. This notice

does not provide exhaustive detail. However, we are happy to provide any additional information or

explanation needed. Any requests for this should be sent to the katie@well-younutrition.co.uk.

We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in August 2022.

1. What We Do

Well You Nutrition LTD provides nutritional therapy services to clients to improve their health through

diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and

mental health and chronic health conditions. Through nutritional therapy consultations, dietary and

lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health

issues which we will seek to address through personalised dietary therapy, nutraceutical prescription

(supplements) and lifestyle advice. We also advice on the use of supplements where relevant as part of an integrated health improvement plan. We do not offer medical advice, nor is nutritional therapy a replacement for medical advice.

2. How We Obtain Your Personal Data

Information provided by you:

You provide us with personal data in the following ways:

By completing a nutritional therapy questionnaire
By signing a terms and conditions form
During a nutritional therapy consultation
Through email, over the telephone or through the Better app.
By making, card or bank transfer payment

This may include the following information:

Basic details such as name, address, contact details and next of kin and details of contact we have had

with you such as referrals and appointment requests, health information including your previous

medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic

notes and health improvement plans, GP contact information, bank details.

We use this information in order to provide you with direct healthcare. This means that the legal basis

of our holding your personal data is for legitimate interest. Following completion of your healthcare we

retain your personal data for the period defined by our professional association BANT and registrant

body, CNHC. This enables us to process any complaint you may make. In this case the legal basis of our

holding your personal data is for contract administration.

Information we get from other sources:

We may obtain sensitive medical information in the form of test results from biochemical testing

companies. We use this information in order to provide you with direct healthcare. This means that the

l egal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this

information is subject to you giving us your express consent. If we do not receive this consent from

you, we will not be able to coordinate your healthcare with that provided by other providers which

means the healthcare provided by us may be less effective.

3. How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a

controller and processor in regard to the processing of your data from third parties such as testing

companies and other healthcare providers. We act as a data controller and processor in regard to the

processing of card and bank transfer payments.

We undertake at all times to protect your personal data, including any health and contact details, in a

manner which is consistent with our duty of professional confidence and the requirements of the

General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable

security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information

e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal

requirement such as a formal court order. We may use your data for marketing purposes such as

newsletters but this would be subject to you giving us your express consent.

4. Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third

parties with your express consent with the exception of the following categories of third parties:

Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you.
Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.
Anyone to whom we may transfer our rights and duties under any agreement we have with you.
Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC) if we have a duty to do so or if the law allows us to do so We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare

providers. However if we believe that your life is in danger then we may pass your information onto an

appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP

i n case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional

development. This may be at clinical supervision meetings, conferences, online forums, and through

publishing in medical journals, trade magazines or online professional sites. We will seek your explicit

consent before processing your data in this way.

5. What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you,

with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to katie@wellyounutrition.

co,uk. Under special circumstances, some information may be withheld. We shall respond

within 20 working days from the point of receiving the request and all necessary information from you.

Our response will include the details of the personal data we hold on you including:

Sources from which we acquired the information
The purposes of processing the information
Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

Have your information deleted
Have your information corrected or updated where it is no longer accurate
Ask us to stop processing information about you where we are not required to do so by law or in
accordance with the BANT and CNHC guidelines.
Receive a copy of your personal data, which you have provided to us, in a structured, commonly
used and machine readable format and have the right to transmit that data to another controller,
without hindrance from us.
Object at any time to the processing of personal data concerning you
We do not carry out any automated processing, which may lead to automated decision based on
your personal data.
If you would like to invoke any of the above rights then please email clinic@wellyounutrition.
co.uk

6. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process

personal data only if there is a legitimate basis for doing so and that any processing must be fair and

lawful. Within the health sector, we also have to follow the common law duty of confidence, which

means that where identifiable information about you has been given in confidence, it should be

treated as confidential and only shared for the purpose of providing direct healthcare. We will protect

your information, inform you of how your information will be used, and allow you to decide if and how

your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to

authorised personnel only, protect personal and confidential information held on equipment such as

laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it).

We ensure external data processors that support us are legally and contractually bound to operate and

prove security arrangements are in place where data that could or does identify a person are

processed.

Well You Nutrition LTD is registered with the Information Commissioner’s Office (ICO) as a data

controller and collects data for a variety of purposes. A copy of the registration is available through the

ICO website (search by business name).

7. How long do you hold confidential information for?

All records held by Well You Nutrition LTD will be kept for the duration specified by guidance from our

professional association BANT. If you have a complaint regarding the use of your personal data then

please contact us by writing to the Data Controller at the Midhurst Practice address above or email

clinic@well-younutrition.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the

Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.